Reduce the physical touchpoints at the case station increasing sanitization and providing a much better customer experience.
We enabled touchless gas pumps for a global network in under 3 weeks with our low-code middleware Interplay. The COVID-19 pandemic has forced people to be more cognizant of what they are touching and the potential spread of germs. All kinds of places had to adapt. Restaurants had to rely on take-out. Grocery stores enforced utilizing masks. Though many people opted to avoid unnecessary risks, some things are still essential, and gasoline is one of them.
Minimizing Number of Hand Touches in Transaction
Typically, when stopping to get gasoline, there is a fair amount of risk in terms of touching things. A person has to touch a screen to activate it, enter in their credit card, key in their PIN, press a button to select their type of gasoline, then finally use the gas pump by holding the pump handle. Now, as people are more aware of the spread of germs and viruses, everyone knows that all of this touching is less than ideal.
A global convenience store/gas network began asking thoughtful questions.. What are ways to minimize the number of hand touches during a fuel pumping experience? What if we could handle the money transaction via the customer’s mobile phone before a customer even gets out of their car?
Many solutions emerged. First, the gas station needs to know the car identity from the license plate. The system can then connect to the mobile phone of that car’s owner to authorize the transaction, all while you’re still just sitting in your car. Using the mobile phone, the transaction can be verified, along with an opportunity to browse and choose some curbside snacks from the gas station. With this system, over half of the possible risk from touching the pump parts is mitigated. BONUS: this also mitigates the risk of scamming credit card scanners.
How to Build a Touchless Gas Pump
So, there are a few steps here.
That sounds complex, and it is. If anything, the description here is a very simplified version of the actual data and logic flow. Despite this complexity, we estimated that we could do it in less than a month and at a very affordable price. Why were we so confident? Because we have Interplay.
Interplay by Iterate
Interplay is a low-code drag-and-drop middleware platform that combines pre-built modules for AI, big data, IoT, messaging, and payment gateways. Building out this very complex business and data flow involved us connecting the requisite modules together, adding in the training data set for the AI, and hooking up to all the relevant APIs that were available for the customer Db, order management, messaging, etc.
Indeed, we got it done in about 3 weeks, from conception to actual production roll-out. This system is now in place at hundreds of convenience stores, on its way to be rolled out to thousands of more stores in the coming months.
Interplay by Iterate thrives on complexity. This is just one specific app that we’ve developed with the platform. We have dozens of other cool apps, including ecommerce platforms, chatbots, satellite image recognition, trend analysis NLP, and more. If you have a complex problem that your dev team is estimating a timeline of several months and several millions of dollars, call us. We might be able to help.